Review by Kristina on 6/28/20. Posted via Hotel Survey. Rated 4 out of 10.

ADDITIONAL FEEDBACK:

We arrived well after midnight and exhausted, had to wait on phone 15 min for the receptionist to ask the owner if we could check out late, then not allowed even a one hour late checkout. Then fell asleep at 5am only to be woken up to a very loud lawn mower next to my room at 8:10am — MADE US FURIOUS because that should have been taken care of before they opened hotel to public, or at least after 11am. WIFI/password did not work. Info sheet said there would be breakfast on outside tables — there weren’t any and we had to call for the receptionist to make them, again waiting for 15 min. Took a nap in the car after checking out at 11am because so tired, only to see that they had not come to clean our room even at 12:40pm (so they could have given us a late check-out). Room was cleanly arranged but had not been attended to in a while so there was some soot and dead bugs in the tub and the sheets had some caked on “nose goo” so looked like not washed in hot water. Did not give a “3” rating only because the rate was low-ish, the bagged breakfast decent, the receptionist was nice (if spacey —- she clearly had not been given enough info/training by mgmt to do her job), open had just re-opened, and the grounds themselves lovely — the playing squirrels were fun to watch.

OTHER SUGGESTIONS:

Wash sheets in hot water. Be more flexible with guests. Train employees better. Fix wifi. Refrain from mowing lawn and other loud repair work until after 11am checkout. Have a pot of coffee and tea bags outside on table so guests can have coffee with their bagged breakfasts.

Review by Peggy on 6/27/20. Posted via Hotel Survey. Rated 5 out of 10.

ADDITIONAL FEEDBACK:

I would prefer a phone call from the owners to share my additional feedback.

OTHER SUGGESTIONS:

Yes, have the manager of your Sandwich hotel sent to Hospitality training at a Dale Carnegie “How to Win Friends and Influence People” class. And, pay to have her stay three night at the Chatham Bar Inn to learn how a people manager responds to her.

Can’t imagine their manager will treat guests rudely or abruptly. And, they treat all guests with utmost respect. I know. I’ve spent one week at the Chatham Bar Inn several years ago. The exceptional experience has always been a very fond memory.

Review by Mildred on 6/27/20. Posted via Hotel Survey. Rated 9 out of 10.

ADDITIONAL FEEDBACK:

The stay was very nice and relaxing. There was a mildew smell in the room but we did turn on the dehumidifier which helped a little. The breakfast to go sack could have been more healthier…to much sweet items. Tip: maybe connect with a local healthy pastry/bread shop in which they can include a business card. Ex: homemade mini muffins, Croissant, raisin bread slices, etc… Just a loving feedback. We did enjoy our stay and will come back! Thank you!

OTHER SUGGESTIONS:

Please read prior feedback…