I have stayed at this Inn twice and its sister Inn in Kittery and experienced the identical unpleasant situation. My email exchange with the owner-operator Jon Jansen centers on the Inn's faulty billing practices, over-charging for room (twice), not correcting faulty room charge after having recognised the over-charge, and charging credit card after promissing to use it for "holding the reservation" only. Mr. Jansen considers that the guests are at fault because they fail to understand the Inn's policy. Seriously? Overbilling is the guest's fault?