ADDITIONAL FEEDBACK:
The welcome wasn’t great. We had requested an early check in but the individual on reception wasn’t overly friendly and almost laughed at the suggestion but when she then checked our room was ready.
Complimentary internet service is extremely poor and virtually unusable. They offer an enhanced service but when we requested no one knew the cost or how to activate the enhanced service.
We requested a late checkout and they said they could extend by half an hour. To be honest, if they can’t offer a decent period of time because they are busy (which I understand) they would be better saying they couldn’t accommodate a request.
OTHER SUGGESTIONS:
As described previously