I was very surprised to find out that I was charged $100 extra when I saw the credit card bill. I called the hotel and they told me they have one pillow missing. I explained that we put one pillow in the closet since we have a 2 years old daughter sleep in the bed. Too many pillow is not safe. They put us one hold for a long time and said they did not find it. That was two weeks after we stayed. The front desk was very rude and unprofessional. I have to spent a lot extra time to get back that $100.