ADDITIONAL FEEDBACK:
Room 27 should not be used for guest. Normal walking upstairs was unbearable, especially when the guest above get up at 3am every day. We requested a room change and was told there was nothing available. We then asked to check out early and the manager, Kristian, who seemed very dissatisfied with her job, was extremely rude. She refused to discuss the situation and said we were out of luck as it was less than 24 hours notice (despite it being 8am in the morning). We were hoping for a little R&R but the experience in the room was dreadful. We will not recommend this hotel if you have to stay in Room 27. I recommend your manager stay in this room with guests above for the experience.
OTHER SUGGESTIONS:
Close room 27 and replace your manager.