Review by Jeanmarie on 12/8/19. Posted via Hotel Survey. Rated 0 out of 10.

ADDITIONAL FEEDBACK:

I’ll only share with you and not as a review online, since you did ask on a survey.

We stayed last year at this time. It was better but not great. Thought we’d try again. Very bad experience. We stayed in room no 1. It was nice. Clean. Wish it had a few comfy chairs to sit in. But we had a neighbor who smoked many many times right outside our door. We had to walk by him. And the parking spaces are set up so he pulled his enormous truck right up to the steps and we could not get down the steps and by it with our bags.

Your staff is wonderful. The atmosphere inside and outside is quite beautiful. But the fact that you cater to the workers in the area ruins the experience for us as leisure travelers.

I understand they’re how you can stay open year round financially. I just wish there was a way you could keep a certain area of rooms for travelers. Last year we stayed in the king suite out back and I couldn’t understand why the person upstairs came in at weird hours and was up in the night and noisy and sounded like he was walking with boots on. Now I get it.

Sorry this is so long winded but I would want to know this if I were the owners.

We come back every year and would love to stay next year. And would love to recommend to others. Maybe I’ll check with you again sometime to see if the situation there changes.

Thank you for giving me the opportunity to share our experience.

OTHER SUGGESTIONS:

All included in previous comment.

Review by Billy on 12/7/19. Posted via Booking.com. Rated 5 out of 10.

POSITIVE:

El estacionamiento está justo frente a la habitación, lo cual es muy cómodo. Hay servicio de lavandería disponible que nos ayudó mucho en nuestro viaje. El desayuno promedio.

NEGATIVE:

La atención de la señorita de la recepción durante el desayuno, tenía una pésima actitud, se notaba que estaba de mal humor, ni siquiera nos dió los buenos días y no nos dió ninguna recomendación para visitar Sandwich. Sin embargo, el resto del staff fue bastante amable. La limpieza de los cuartos deja mucho que desear, el tapiz de las sillas estaba sucio.

MACHINE TRANSLATED:

POSITIVE:

The parking lot is right in front of the room, which is very comfortable. There is laundry service available that helped us a lot on our trip. The average breakfast.

NEGATIVE:

The attention of the lady at the reception during breakfast, had a bad attitude, you could tell she was in a bad mood, did not even say good morning and did not give us any recommendation to visit Sandwich. However, the rest of the staff was quite friendly. The cleanliness of the rooms leaves much to be desired, the tapestry of the chairs was dirty.

Review by Wignaw79 on 12/7/19. Posted via TripAdvisor. Rated 3 out of 5.

One of the staff members was impolite and unfriendly during our breakfast. The hotel can improve the cleanliness of the rooms, sofas and chairs. The check-in and check-out was very efficient. The hotel has a good laundry. The breakfast was average,you can drink all the coffee and tea that you want.

Review by William on 12/7/19. Posted via Hotel Survey. Rated 1 out of 10.

ADDITIONAL FEEDBACK:

The personal service is one of the most important criterias for selecting a hotel. The welcome service was really good, the lady at the reception was very polite. Unfortunately, this was not the same during the breakfast, the lady that was at the reception had a very bad mood, impolite and that made us feel disappointed. When we checked out another lady helped us and she was very kind.

Regarding the cleanliness, the furniture in the lodge, chairs and sofa were not clean.

The value received for the price paid didn’t achieve our expectations.

OTHER SUGGESTIONS:

Assure that your staff is friendly with the clients and improve the cleanliness. Also, it will be good that the staff can give to the clients suggestions of places to visit or eat.

Review by Amy on 12/2/19. Posted via Hotel Survey. Rated 9 out of 10.

ADDITIONAL FEEDBACK:

On the second night of my stay, I stayed in room 26, there was a party staying under me around the side of the building, and they were very very noisy. They talk to loud we’re drinking beer out in the courtyard play loud music till about midnight. I had to get up at 4 AM to make a long trip home before the bad weather and they kept me up until midnight. That was very upsetting. Other than that it was a lovely stay. Your place is beautiful.

OTHER SUGGESTIONS:

No